Terms of service

Table of contents

1. scope
2. contracting parties, conclusion of contract, correction options
3. contract language
4. terms of delivery
5. payment
6. retention of title
7. transport damage
8. guarantees
9. return, refund
10. applicable law, place of jurisdiction
11. final provisions

1. scope

These General Terms and Conditions (GTC) apply to all services and products offered by SHEA YEAH AG (hereinafter: "SHEA YEAH"). Our online store is aimed exclusively at consumers.

Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity. UnternehmerIn is a natural or legal person or a partnership with legal capacity, which acts in the conclusion of a legal transaction in the exercise of their commercial or independent professional activity.

By using the services of SHEA YEAH you fully accept the following terms and conditions. The privacy policy and the shipping terms are binding and integral part of these terms and conditions.

2. contracting party, conclusion of the contract, correction options

The purchase contract is concluded with SHEA YEAH AG.

The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. You can first put our products without obligation in the shopping cart and correct your entries at any time before sending your binding order. By clicking the order button you submit a binding offer for the goods contained in the shopping cart. The confirmation of access your order will be sent by e-mail immediately after sending the order.

We accept your offer within two days by

  • we submit a statement of acceptance in a separate email or
  • if applicable, executing the payment transaction through our service provider or the selected payment service provider. The execution time of the payment transaction depends on the respective selected payment method (see under "Payment").

The alternative relevant for you depends on which of the listed events occurs first.

3. contract language

The languages available for the conclusion of the contract: German, French, English

We store the contract text and send you the order data and our terms and conditions in text form. The contract text is no longer accessible via the Internet for security reasons.

4. terms of delivery

The delivery of goods is regularly carried out by mail order and to the delivery address specified by the customer. In the processing of the transaction, the delivery address specified in the order processing by SHEA YEAH is decisive. If the transport company returns the shipped goods to SHEA YEAH because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment.

We deliver only by mail order. A self-collection of the goods is unfortunately not possible for logistical reasons.


In addition to the stated product prices may still be shipping costs. More detailed provisions on any shipping costs you find out here.

5. Payment

In our store are you basically the following payment methods available:

Twint AG

Address: Stauffacherstrasse 41, 8004 Zurich

Shopify International Limited

Address: Victoria Buildings, 2nd Floor 1-2 Haddington Road Dublin 4, D04 XN32, Ireland

6. Retention of Title

The goods remain the property of SHEA YEAH until full payment has been received.

7. Damage in transit

If goods are delivered with obvious damage in transit, please report such defects immediately. Report to our customer service including pictures of the damage. Failure to make a claim or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

8. Guarantees

We make every effort to provide quality products and for excellent service. Because the satisfaction of our customers is close to our heart.

Our warranty applies to the following defects: damage due to transportation, incomplete deliveries, manufacturing or packaging defects (excluding reduced products from the "Outlet".

Customer Service:< You can reach our customer service for questions, complaints and claims on weekdays by email at hello@sheayeah.com

9. Return, Refund

For hygienic and health protection reasons, we cannot take back any goods. Therefore, no products can be returned or exchanged. Excluded are warranty cases (see "Warranty").

10. Applicable law, jurisdiction

The exclusive place of jurisdiction for all disputes shall be the registered office of SHEA YEAH. However, SHEA YEAH is entitled to prosecute customers at their domicile.

On these terms and conditions and any disputes between SHEA YEAH and customers is exclusively Swiss law applicable.

11. Final Provisions

SHEA YEAH reserves the right to change these GTC at any time. Amendments will be made available on SHEA YEAH's website and will come into force when they are placed online.

Zurich, October 2022