Around the service
How much are the shipping costs?
Shipping is free for orders over CHF 80. For an order value below CHF 80, shipping costs CHF 4.40 and if heavier then 400gr then CHF 8.00. You can find an overview of shipping costs in our shipping costs table.
Is delivery abroad possible?
We deliver throughout Switzerland and to Liechtenstein. If you want your delivery to the EU, please switch to our partner Pure Nature.
When will my order be shipped?
Dispatch will take place at the latest on the next working day after confirmed receipt of payment or a guaranteed confirmation of payment by a third-party provider.
When will my item be delivered?
The delivery time is usually 2-3 working days. Please note that there is no delivery on Sundays and public holidays.
With which provider will my order be shipped?
The goods will be dispatched by Liechtenstein or Swiss Post. If you have a login with Swiss Post, you will receive notification of delivery.
Is there a minimum order value or maximum amount for my order?
There is no minimum order value in our shop. From CHF 80, we deliver free of shipping costs, regardless of whether this is one or more items. There is no maximum amount for the order.
What do I do if I don't like the product? Can I return it?
It is important to us that the products suit you and your skin. That's why we offer you the opportunity to test the products free of charge for 30 days. In other words, if you are not convinced by the product, you can send it back and we will refund your money. You can find the return instructions here.
My name/address has changed.
You can quickly and easily change your name and address yourself online in your user account. There you can edit both the billing address and the delivery address. To change the billing address or to change the delivery address of an order you have already placed, contact us at hello@sheayeah.com
Why have I not received an order confirmation?
Immediately after your order you will receive a confirmation by e-mail. If this is not the case, please check your spam folder. In exceptional cases, it may inadvertently be classified as spam.
If you do not find an e-mail address in the spam folder, it is possible that your e-mail address was incorrect or that the order got stuck in our system. In both cases, please contact our customer service hello@sheayeah.com with your name and address and, if possible, the order number.
Around the product
Who are the products suitable for?
The SHEA YEAH natural cosmetic products are aimed at all people who want to know what they are applying to their skin.
The products are highly appreciated by customers with dry to very dry and/or sensitive skin. Sensitive skin in particular benefits from a reduction of ingredients, which is already a given with water-free cosmetics.
What is water-free cosmetics and what is the advantage?
Water-free cosmetics are cosmetic formulations that do not contain water. This has the advantage that they are highly concentrated, full of active ingredients and without emulsifiers or preservatives. In this blog post, learn everything about water-free natural cosmetics and why they are beneficial for your skin.
Is the product certified organic?
All products are certified according to the COSMOS standard. The LipBalm and the Handbalm meet the conditions for COSMOS Natural. All other products are certified according to COSMOS Organic.
Why was this certification chosen?
The COSMOS seal is an internationally recognised natural cosmetics seal with the highest requirements. The acceptance of the seal goes beyond the borders of Germany (meanwhile 26,000 certified products in 70 countries).
The COSMOS standard is the result of a collaboration between European standard organisations and certification bodies.
What is the shelf life of the products?
The LipBalm has a shelf life of at least 30 months and is marked with a 12M jar. All other products have a shelf life of at least 24 months and are given a specific expiry date. This is noted for each product in the online shop.
Do the products contain preservatives or emulsifiers?
Since the products do not contain any water, preservatives and emulsifiers can be completely dispensed with. Only tocopherol (vitamin E) is used as a stabiliser, which is not only beneficial for stability but also for the skin. Cheap mineral oils are not used as fillers. Learn more about water-free natural cosmetics here.
Do the products contain harmful ingredients such as microplastics etc.?
No, the products are completely free of microplastics and other substances that are harmful to the environment and health.
Do the products contain animal ingredients?
All SHEA YEAH products are purely plant-based and therefore vegan.
Are the products tested on animals?
No, neither the individual raw materials nor the products have ever been tested on animals.
Are the products gluten-free?
All products except the Hand Balm are gluten-free.
Do the products contain palm oil?
No, there is no palm oil in the products.
Do the products contain synthetic fragrances?
No, the products do not contain synthetic fragrances.
Are there also products without fragrances?
Yes, there are products that are completely free from fragrances or essential oils: Pure Shea Butter and Belly Butter.
Pure shea butter is the pure raw material "shea butter". In other words, the product contains only 1 ingredient. Very popular with extremely sensitive skin. It should be noted that it is hard in consistency, which means that application requires a little more patience because it takes longer for the butter to melt on the skin.
Belly butter, on the other hand, has a softer consistency. In addition to shea butter, it also contains plant oils and herbs, which contain additional great active ingredients for the skin. It is also suitable for sensitive skin.
Are the products dermatologically tested?
Yes, the products are dermatologically tested.
Are there tester sizes of the products?
No, there are no tester sizes. We deliberately do without them, as small packaging causes a lot of waste. Where possible, we try to conserve resources. If you don't like the product - then take advantage of the free return policy or give the products to someone else :)
What kind of material is the packaging made of?
The Lip Balm has plastic packaging as its primary packaging.
All other products have an aluminium jar.
We were able to do without secondary packaging until the end of 2021. In order to protect the product in the trade and to be able to fulfil the declaration obligation for the placement of the mandatory information in accordance with the Cosmetics Ordinance, we can no longer avoid secondary packaging. For all secondary packaging, we ensure that it is sourced from sustainable sources and use FSC-certified cardboard packaging.
Is the packaging recyclable?
Yes. Both forms of packaging (plastic and aluminium) are recyclable.
Why is there no refill system?
There are several reasons for this. Due to the filling mechanism and the consistency, a refill system is not possible. In addition, the cleaning of the used jars, especially for water-free cosmetics, for refilling would be very time-consuming and anything but resource-saving. It makes more sense to recycle the aluminium jars correctly.
Why does SHEA YEAH use plastic?
Except for the Lip Balm, all products are filled in aluminium jars.
Virgin PP and PE are used as plastic for the Lip Balm. The packaging is characterised by its good usability and at the same time robustness, which the packaging material brings with it. Both types of plastic can be added to the recycling loop, ensuring that the material can be reused.
Choosing the "right packaging" is very complex. The packaging has to withstand various criteria such as cosmetic law, handling during application, environmental and social sustainability or aesthetics.
Around the application
How do I use water-free natural cosmetics correctly?
Water-free cosmetics should be applied to damp skin whenever possible. You can find out why this is so and everything else about application here.
Why is my skin so oily after applying the product?
As the products do not contain water, they are highly concentrated. It is therefore important to use only a small amount of the product. Follow the instructions on the packaging. In this blog post you will also learn how to use water-free natural cosmetics.
I did not tolerate the product, what is the reason?
Intolerances are individual and unpredictable, but occur extremely rarely. An increased sensitivity to a single ingredient can occur abruptly and spontaneously. The cause of an intolerance is not a defective product, but often the personal disposition of the person affected. If you want to make sure that you tolerate the product, we recommend carrying out a tolerance test on your forearm.
Why do I need to apply the product to damp skin?
Applying the products to damp skin has to do with the fact that they are water-free cosmetics. Find out why this is the case here.
How do I store the products correctly?
Ideally, the products should be stored in a cool and dark place; the bathroom cupboard is the best place. Do not store the products in the refrigerator.
My product melted in the heat, is it broken now?
As the products are made from natural raw materials and without water, their consistency may change slightly depending on the temperature. However, this does not affect the quality and the products can still be used without any problems.
The Lip Balm is stable even at high temperatures (40 °C) and can still be used as usual. If applied too firmly, dents may appear on the surface. However, this does not affect the quality of the Lip Balm.
The Hand Balm should also remain stable at high temperatures (40 °C). The mass becomes considerably softer as the temperature rises, but the product can still be used without any problems. The mass will only start to become liquid at about 45 °. When cooling (if melted) to room temperature, crystallisation may possibly take place, which will ensure that the surface is no longer as nice and smooth. However, the product can still be used without any problems.
All other products should be stored in a cool and dry place. At high temperatures (> 40 °C) the product liquefies. When cooling down to normal room temperature, the original consistency may no longer be reached. The surface is no longer as smooth, but slightly cracked. However, the products can still be used without any problems.
For which skin types are the products suitable?
The products are suitable for all skin types. The application can be adjusted according to skin type. The products are especially popular for dry and mature skin.
I have very sensitive skin. Can I still use the products?
A compatibility test on the forearm is recommended here.
Are the products also suitable for allergy sufferers / neurodermatitis / couperose etc?
Since atopic dermatitis or couperose are skin conditions, we recommend consultation with a dermatologist. Either way, we always recommend a tolerance test on the forearm. Especially if skin diseases, intolerances or allergies are known.
Can I use the products on my face?
Yes, they are relatively rich products and a little balm or butter goes a long way on the face. Especially after showering or washing the face, the products always look good on the still slightly damp face, especially in winter or with very dry skin. In this article we explain everything you need to know about facial care with shea butter.
Are the products suitable for use during pregnancy?
Yes, there are no concerns here with all products. SHEA YEAH Belly Butter is especially suitable for care during pregnancy. This product was created for body care during and after pregnancy. It contains no fragrances and is very gentle and caring for the skin.
Can I use the products on my child?
Yes, without any problems. Since the Lip Balm is small packaging parts, care should be taken that they are not accidentally swallowed by the children.
Around the Company
Who is behind SHEA YEAH?
Sandra Fischer is behind the beauty brand. You can find out more about the founder here.
When was SHEA YEAH founded?
SHEA YEAH was started in 2016 as a part-time business. Since 2019, the founder has been fully dedicated to the growing beauty brand. Find out more about the story here.
What does the company stand for?
SHEA YEAH is committed to water-free and vegan natural cosmetics in combination with shea butter from Ghana and herbs from Switzerland. Learn more about the company and its philosophy here.
Around herbs
What are herbs good for in skin care?
Herbs have valuable ingredients that protect and care for the skin and support its natural health. No wonder that herbs have been used for beauty care and well-being for thousands of years. Learn more about the herbs in the products here.
Where do the herbs come from?
The herbs all come from Switzerland, i.e. they are grown there or grow wild, collected and extracted. Depending on the year and the harvest, the growing area can vary within Switzerland. Find out more about the herbs in the products here.
Around shea butter
What is shea butter good for in skin care?
The vegetable fat shea butter has various benefits for skin care. Learn more about unrefined shea butter here.
Is this shea butter refined or unrefined?
The shea butter from SHEA YEAH is unrefined. Learn more about the difference between refined and unrefined shea butter here.
Where does shea butter come from?
The unrefined shea butter that SHEA YEAH uses comes from the north of Ghana, in West Africa. Learn more about the origin here.
Why does shea butter have its own scent?
Like all natural fats and oils, e.g. cold-pressed olive oil, unrefined shea butter has its own natural scent. This can vary slightly depending on the year and harvest. In the SHEA YEAH products, the scent is subtle because the shea butter is mixed with other raw materials.
updated 8.2.23
