Frequently asked questions
Around the changes spring 2022
With the expansion into the EU area and the associated switch to machine production, SHEA YEAH can SHEA YEAH can guarantee even higher quality raw materials and, as a positive side effect, pass the production optimization to all customers in the form of lower prices.
The products are manufactured in Germany. Learn more about the production.
Company
Sandra Fischer is behind the beauty brand. Learn more about the founder here.
SHEA YEAH was started in 2016 as a part-time business. Since 2019, the founder has dedicated herself fully dedicated to the growing beauty brand. You can learn more about the story here.
SHEA YEAH is committed to water-free and vegan natural cosmetics in combination of shea butter from Ghana and herbs from Switzerland. Learn more about the company and its philosophy here.
Around the product
Water-free cosmetics are cosmetic formulations that do not contain water. This has the advantage that they are highly concentrated, full of active ingredients and without emulsifiers or preservatives. Learn in this about water-free natural cosmetics and why they are beneficial for your skin. is advantageous for your skin.
All products are certified according to the COSMOS standard. The LipBalm and the Handbalm fulfill the conditions to COSMOS Natural. All other products are certified according to COSMOS Organic.
The COSMOS seal is an internationally recognized natural cosmetics seal with the highest requirements.
The acceptance of the seal goes beyond the borders of Germany (meanwhile 26'000
certified products in 70 countries).
The COSMOS standard is the result of a
cooperation of European standard organizations and certification bodies.
The LipBalm has a shelf life of at least 30 months and is marked with a 12M jar. All other products have a shelf life of at least 24 months and are given a specific expiration date.
Since the products do not contain any water, preservatives and emulsifiers can be dispensed with completely. can be dispensed with. Only tocopherol (vitamin E) is used as a stabilizer, which not only has benefits not only for stability but also for the skin. Cheap mineral oils as fillers are not used. Learn more here about water-free natural cosmetics.
No, the products are completely free of microplastics and other substances that are harmful to the environment and health, for the environment and health.
All SHEA YEAH products are purely plant-based and therefore vegan.
No, neither the individual raw materials nor the products have ever been tested on animals.
All products except the Hand Balm are gluten-free.
No, there is no palm oil in the products.
No, the products do not contain synthetic fragrances.
Yes, the Belly Butter is completely unscented.
Yes, the products are dermatologically tested.
No, there are no tester sizes.
The Lip Balm has plastic packaging as its primary packaging.
All other products have
aluminum jars.
We were able to do without secondary packaging until the end of 2021.
In order to protect the product at the point of sale and to be able to fulfill the declaration obligation for the placement of mandatory information
the Cosmetics Ordinance, we can now no longer do without secondary packaging.
around. For all secondary packaging, we ensure that it is sourced from sustainable sources and use
FSC-certified cardboard packaging.
Yes. Both forms of packaging (plastic and aluminum) are recyclable.
There are several reasons for this. Due to the filling mechanism and consistency, a refill system is not possible. refill system is not possible. In addition, cleaning the used jars for refilling, especially with water-free cosmetics, would be very time-consuming and anything but resource-saving. It makes more sense to recycle the aluminum jars correctly.
Except for the Lip Balm, all products are filled in aluminum jars.
For the Lip Balm
virgin PP and PE are used as plastic. The packaging is characterized by its good
and at the same time robustness, which the packaging material brings with it. Both
types of plastic can be added to the recycling loop, ensuring that the material can be reused.
material is guaranteed.
The choice of the "right packaging" is very complex. The
packaging has to withstand various criteria such as cosmetic
handling during use, environmental and social sustainability or aesthetics.
Around the application
Water-free cosmetics should be applied to damp skin whenever possible. Why this is so and also everything else about the application, you can find out here.
Since the products do not contain water, they are highly concentrated. When applying the product, it is therefore important that only a small amount of the product is used. Follow the instructions on the packaging. on the packaging. In this blog post you will also learn how to use water-free natural cosmetics.
Intolerances are individual and unpredictable, but occur extremely rarely. A sensitivity to a single ingredient can occur suddenly and spontaneously. spontaneously. The cause of an intolerance is not a defective product, but often in the personal disposition of the person affected. If you want to make sure that you tolerate the product, we recommend a tolerance test on the forearm.
The application of the products on moist skin has to do with the fact that it is a water-free cosmetic. cosmetics. You can find out why this is the case here.
Ideally, the products are stored in a cool and dark place, the bathroom cabinet is the best place. fits perfectly. Do not store the products in the refrigerator.
Since the products are made from natural raw materials and without water, their
consistency may change slightly depending on the temperature. However, this does not affect the quality and
the products can still be used without any problems.
The Lip Balm is stable even at
stable even at high temperatures (40 °C) and can still be used as usual. If applied too firmly
If applied too firmly, dents may appear on the surface. However, this does not affect the quality of the
quality of the Lip Balm.
The Hand Balm should also remain stable at high temperatures (40
°C) should remain stable. The mass becomes significantly softer as the temperature rises, but the product can still be used without problems.
the product can still be used without problems. The mass will only start to become liquid at approx. 45 °.
it will start to become liquid. When cooling (if melted) to room temperature, possible
crystallization may occur, which will cause the surface to become less smooth.
surface. However, the product can still be used without any problems.
All other products
should be stored in a cool and dry place. At high temperatures (> 40 °C) the product will liquefy.
product liquefies. When cooling down to normal room temperature, the original consistency may no longer be achieved.
is no longer achieved. The surface is no longer smooth, but slightly cracked. The products
can still be used without any problems.
The products are suitable for all skin types. The application can be adjusted depending on the skin type. Especially popular are the products for dry as well as mature skin.
In this case, a compatibility test on the forearm is recommended.
Since neurodermatitis or couperose are skin diseases, we recommend a consultation with a dermatologist. consultation with a dermatologist. Either way, we always recommend a compatibility test on the forearm. on the forearm. Especially if skin diseases, intolerances or allergies are known. are known.
Yes, they are relatively rich products and a little balm or butter goes a long way on the face. face. Especially after showering or face wash the products on the still slightly damp face, especially in winter or with very dry skin.
Yes, without any problems. Since the Lip Balm is a small package, care should be taken that it is not inadvertently be careful that they are not accidentally swallowed by children.
Around herbs
Herbs have valuable ingredients that protect, nourish and support the skin's natural health. health. No wonder that herbs have been used for thousands of years for the beauty care and well-being for thousands of years. Learn here more about the herbs in the products.
The herbs all come from Switzerland, meaning they are grown there or grow wild, collected and extracted. Depending on the year and the harvest, the growing area within Switzerland may vary. vary. Learn more about the herbs in the products here.
Around shea butter
The vegetable fat shea butter has various benefits for skin care. Learn more about unrefined shea butter here.
The shea butter from SHEA YEAH is unrefined. Learn more about the difference between refined and unrefined shea butter.
The unrefined shea butter that SHEA YEAH uses comes from northern Ghana, in West Africa. Learn more about the origin here.
Like all natural fats and oils, e.g. a cold-pressed olive oil, unrefined shea butter also has a natural Shea butter has its own natural scent. This can vary slightly depending on the year and harvest. In SHEA YEAH products, the scent is subtle because the shea butter is mixed with other raw materials. is.
Service
The amount of the shipping costs depends on the selected country of delivery. An overview of the shipping costs per country can be found in our shipping costs table.
Our current delivery countries can be found in our shipping costs table. Other countries can not be delivered to at the moment.
The shipment usually takes place on the next business day after confirmed receipt of payment or a guaranteed payment confirmation by a third party (PayPal). Please take into account a prepayment, that the duration of the transfer is added.
The delivery time is usually 2-3 business days. Different delivery times can be found in the respective article description.
Depending on the nature of the goods and the size of the shipment, we send the goods basically the safest and fastest way. The shipment is carried out by DHL, DPD or by freight forwarding.
As soon as your goods are shipped, you will receive an e-mail with a link to the shipment tracking. you can check the status of your shipment at any time.
Please check your shipment tracking first. There may be another package on the way.
on its way
on its way to you.
If this is not the case, please contact our customer service via
e-mail
to service@in-trading.de or call 038851 314 336.
You do not have a minimum order value in our store. From 40 € we deliver for you free of shipping costs, regardless of whether it is one or more items. A maximum amount for your order does not exist.
Yes, you can return the delivered goods without giving reasons within the withdrawal period. return or revoke your contractual declaration. For the return, please use the enclosed return slip.
You can easily and quickly change your name and address yourself in your user account online.
There
you can edit both the billing address and the shipping address.
For the change
the
billing address or for the adjustment of the delivery address of an already transacted
contact
our customer service through our contact form, by e-mail to
service@in-trading.de or by phone at 038851 314 336.
The refund will be issued 3-5 business days after the return is received in our warehouse.
Immediately after you place your order, you will receive an email confirmation. If you do not receive this
not
please check your spam folder. In exceptional cases, it may accidentally
to
accidentally be classified as spam.
If you do not find an e-mail address in the spam folder,
it may be that your e-mail address was not correct or the order got stuck in our system.
got stuck. In both cases please contact our customer service with the order number
our customer service by e-mail at service@in-trading.de or by phone at 038851 314
336.